The scene doesn't switch when the signal drops

Your bitrate is on the floor, the picture is a block of pixels, and OBS is still showing your main scene as if nothing were happening.

Check this first

1. Are you actually live? Switching only acts while you’re streaming. Between streams the status card says Ready, and that’s correct: it isn’t broken, it hasn’t started.
2. Does the status card say Active? If it says Not set up, you still have scenes to pick.
3. Do the three scenes still exist in OBS, with exactly the same name? This is the cause more often than everything else put together.
4. Has enough time passed? It waits for several bad checks in a row — the retries, 5 out of the box — before it moves anything. A drop of two or three seconds is supposed to be ignored.

Common causes

What you see	What it means	What to do
It never switches, and the status card says Active	A scene was renamed or deleted in OBS, so there’s nowhere to switch to	Go into the Scene switching tab, pick the three scenes again and save
It never switches, card on Ready	You aren’t live yet, or you’re publishing to a different key than the one configured	Check you’re streaming to the key this server is tied to
It never switches, card on Not set up	One of the three scenes is missing	All three are required: live, low bitrate and offline
It switches late, when the stream is already frozen	The no signal threshold is too low — at 0 it only fires at exactly zero kbps	Raise it to around half your low-bitrate threshold
It switches all the time with the picture looking fine	The low bitrate threshold is too high for what you really stream at	Measure your real bitrate in the dashboard and set it to about a third of it
It switches on the Cloud OBS but not on your OBS	The dock dropped: without it there’s nothing to drive	Reopen the dock in OBS and wait for Connected

The rename trap

What gets saved is the name, not the scene

Automatic scene switching stores the scene’s name. The moment you rename it, delete it or duplicate it and remove the original, it’s left pointing at something that no longer exists — and it fails silently: no error, no warning, the status card still says Active.

It also happens without you touching OBS: on a Cloud OBS the scenes are named after your stream key, so renaming the key leaves the old names behind.

The fix is always the same: open the Scene switching tab, pick the three scenes from the dropdowns again, and save.

If your thresholds are the problem

It’s the second cause and the one that takes longest to admit, because nothing looks broken. The short version: the thresholds have to match the bitrate you actually stream at, which is usually lower than the one you set in the encoder.

Look at the Bitrate the dashboard shows on a normal stream of yours, walking where you usually walk, and work from that number. → Recommended thresholds for your bitrate

Test it on purpose

Don’t wait for it to happen live:

1. Go live with your usual setup.
2. Kill your phone’s data, or cover the antenna.
3. You should get the low bitrate scene first, then the offline one.
4. Bring the signal back. It has to return to the normal scene on its own.

If nothing moves at all, it’s a scene name. If it moves but at the wrong moment, it’s a threshold.

Still not working

Open a ticket from Support in the dashboard or write to support@enhancedirl.com. Tell us which server or key it is, the three scene names as they’re written in OBS, and your thresholds.

How automatic scene switching works and NOALBS without installing anything explain what it’s doing underneath.