Change plan

Within a family you move between plans whenever you like: up if you’re outgrowing it, down if it’s more than you need. You don’t start from scratch: your main stream key stays the same and, on Cloud OBS, your scenes, your settings and your files are kept.

The two families

Family	Plans
Stream keys	Stream Key Lite · Stream Key
Cloud OBS	OBS Basic · OBS Standard · OBS Pro

Moving within a row is changing plan. Jumping from one row to another isn’t: that’s subscribing to another product.

How to change

1. Go to Billing.
2. On the subscription row, hit Change plan.
3. Pick the plan you’re moving to. The dashboard sums up only what differs between the two plans (quality, bitrate, keys, remote desktop or controlling your OBS from the dashboard) and the price. Anything that’s the same on both isn’t listed.
4. Confirm. The window keeps the confirmation on screen (Done: you now have plan) until you hit Close.

You can also get there from the plans page: plans in a family you already have carry a Change to this plan button and open the same window.

What is kept

• The scenes, the OBS settings and the assets on your Cloud OBS.
• Your main key, which stays the same one: you don’t have to touch the encoder again.
• The server name, your overlays and your automatic scene switching. If you move up from OBS Basic with your overlay on top of the camera, it keeps showing and you keep changing it from Scenes.
• The subscription itself, with its invoices and its renewal date. You’re not starting another one.

This isn’t regenerating

Changing plan does not wipe the server. The thing that does take your scenes, settings and files with it is Regenerate, which is something else: Restart or regenerate.

When it takes effect

If you’re moving…	When it applies	What’s charged
Up a plan	Straight away	The difference, only for what’s left of the current period
Down a plan	At the end of the period you’ve already paid for; until that day you stay on your current plan	Nothing: no charge, no refund

Until 1 November 2026

Nothing has been charged during the beta: moving up costs nothing and downgrades are immediate too, because there’s no paid period to protect. What this page says about amounts and about scheduled downgrades starts to apply with the first charge.

The window puts it like this: The new plan takes effect right away. You’re still on the trial period, so you’re not charged anything today. The price difference reads from your first charge, and First charge (date) shows you what you’ll pay that day, already on the new plan. → End of the beta

While the downgrade is pending, the subscription row in Billing says so: Your plan changes to plan on date. The Status column doesn’t change, because until that day you’re still on your usual plan.

Changed your mind? You can call it off right up to the day it’s due: hit Cancel the change and confirm in Cancel the plan change?, which reminds you that “Your subscription stays on plan and the scheduled change won’t be applied.” Everything stays as it is, with no charges and no trace.

Moving up

• You pay the difference right away. Only for what’s left of the current period, not a whole month: change halfway through the month and you pay half the difference. The dashboard shows you the exact amount under Due now before you confirm, and that amount is the total, with tax already included.
• More keys. The missing ones show up on their own under Stream Keys, ready to use.
• More quality. Resolution, fps and the bitrate caps all go up, incoming and outgoing.
• Remote desktop, if the new plan comes with it (OBS Standard and OBS Pro).
• If your plan comes with Cloud OBS, the server restarts to apply the new plan: whatever you’re broadcasting gets cut. It always does, because the new plan goes in as the server starts up. The dashboard warns you first and asks you to confirm. If you’re live, change plan once you’re done.
• If there’s no availability for the plan you’re moving up to right then, the dashboard says so and nothing is charged. Try again later.

If the payment doesn’t go through

Your bank can decline the charge, or ask you to confirm it in its app. If that happens the change isn’t applied, and the dashboard tells you in two places, with two different texts for the same situation:

Where	What you see
In the change plan window, there and then	Your payment isn’t finished · “Your plan change hasn’t been applied yet: you’re still on the plan you had. Finish the payment to complete it.” · “If you don’t finish it, the change is discarded on its own and you’re not charged anything.”
On the subscription row under Billing, when you come back	Change to plan pending payment · “You’re still on your current plan. If you don’t complete it, the change is discarded on its own and you’re not charged anything.”

The row names the plan you were moving to because the Plan column still shows the one you have. The Status column doesn’t change either: you stay on your usual plan, with your keys and your server exactly as they were.

The button is the same in both places: hit Finish the payment and the new plan goes in as soon as the payment is confirmed. If you don’t, the change is discarded on its own and you can ask for it again whenever you like.

If it’s the card that’s failing, change it before trying again: Invoices and billing details.

Moving down

• Nothing is charged and nothing is refunded. The dashboard confirms it first: “You’re not charged anything now.” You stay on the plan you have until the period you’ve already paid for runs out, and it changes then. Your next invoice is already the new plan’s.
• Spare keys. If the new plan comes with fewer keys, the most recent ones stop working; the main one is always kept. The dashboard tells you which before you confirm.
• Quality. Resolution, fps and the bitrate caps become the new plan’s.
• Storage. The space you already had stays yours: it isn’t shrunk.
• Remote desktop. If the new plan doesn’t include it, the Desktop tab disappears.
• Going from Stream Key to Stream Key Lite you lose the ability to connect and control your own OBS.
• If your plan comes with Cloud OBS, the server restarts to apply the new plan, and it does it when the change takes effect, not when you ask for it. If you’re broadcasting at that moment, the restart waits until you’re done.

Before you change

If…	What you do first
You cancelled and the row says Cancels on date	Hit Reactivate, then change plan
The subscription is Past due	Sort the payment out: Invoices and billing details
We gave you that plan and you pay nothing for it	Write to us from Support and we’ll change it for you

Subscribing to another product

This is for a product in another family: you already have a stream key and you also want a Cloud OBS, or a failover.

1. Go to Billing and hit Get new product.
2. Move through the categories and hit Subscribe on the plan you want.
3. The first time, Before you continue shows up: tick I have read and accept the Terms and the Privacy Policy.
4. Pay on our payment provider’s page: card and billing details.

Back in the dashboard, the subscription shows up under Billing and its resources are created for you. What you already had carries on the same: same keys, same server, same renewal date.

If your account has Additional products, they’re at the bottom of the plans page: View add-ons, then Add. And if you had that product and cancelled it, the dashboard warns you with You already have a subscription to this product: hit Reactivate subscription and you get the same one back, with its resources, instead of starting another.

During the beta: one per family

You can only have one active subscription per family, so the servers go round for everyone. So if what you want is another plan in a family you already have, the way is Change plan, not a second subscription.

Where you see your subscriptions

In Billing, the Subscriptions table:

Column	What it tells you
Plan	The product you subscribed to
Price	What’s charged every month
Status	Active, Trial period, Canceled, Past due…
Next billing	The date of the next charge, or Will not renew if you cancelled
Resources	Direct links to the keys and the Cloud OBS on that subscription
Actions	Change plan, Cancel or Reactivate

Note

During the beta the normal status is Trial period, not Active: the subscription works, but nothing has been charged yet. End of the beta

Next step

• Plans and pricing: what each plan includes.
• Caps and states: what happens to your keys when you change.
• Cancel and reactivate: if what you want is out.