Problems with the EnhancedIRL Encoder
A source on your EnhancedIRL Encoder won’t come in, the audio goes away, or the device reboots by itself.
Check this first
Section titled “Check this first”- The power supply. Look at the voltage in the screen’s header: if it’s amber (below 4.8 V), the supply is falling short. Use 5 V and 4 A through the barrel jack, with the J48 jumper and a short cable. The web page warns with Low power.
- The version. Lots of bugs are already fixed: see Updating the encoder.
- The source’s state. The text under each thumbnail (NO SIGNAL…) is your clue.
Common causes
Section titled “Common causes”| What you see | What it means | What you do |
|---|---|---|
| The HDMI thumbnail says NO SIGNAL | No picture is coming through the board’s HDMI | Turn on the camera and its HDMI output. Try another cable |
| It says max 1080p50 or 720p60 or interlaced: not supported | The camera sends a mode that input doesn’t take | Set it to progressive and 1080p50 at most, or pick 1080p30 (recommended) in Settings › Sources › Input. For 1080p60, a USB 3 capture card |
| A USB capture card shows NO SIGNAL | Nothing reaches its HDMI, or the source is off. A still black picture for 5 s also triggers it | Turn on the source. The picture comes back by itself within seconds |
| The capture card doesn’t show up | It has no free slot, or USB doesn’t see it | It may be waiting for a slot: see The encoder’s sources. If not, plug it in again, ideally on USB 3 |
| stuck: unplug it and plug it back | The USB capture card or camera hung and the encoder couldn’t recover it (it tries first by itself: restarting its USB port) | Unplug it and plug it back in. If it happens often, use a USB 3 hub with its own power supply |
| no room on the USB bus | Two big uncompressed capture cards don’t fit on USB at once | Keep just one like that, or swap it for one that compresses |
| The board’s HDMI audio goes away and doesn’t come back | The HDMI board’s chip sometimes loses the audio after renegotiating the signal with the camera. The encoder tries to recover it by itself, without cutting the video | If it isn’t back within half a minute: shut it down with Power off (hold 2 s), unplug the power for a few seconds and plug it back in. Restarting isn’t enough: the chip doesn’t lose power |
| It reboots by itself mid-stream | The power supply is falling short, above all when capture cards or modems wake up | 5 V 4 A, short cable, J48 jumper. Modems on a USB hub with its own supply |
The phone won’t open the .local web page |
The phone isn’t on the same network as the encoder | See The first-boot wizard. You can also join the phone to Create my Wi-Fi and open the address shown in Settings › System › About, under Encoder’s web page |
| A connection says No internet | It has a network but doesn’t reach the internet: hotel Wi-Fi with a login page, a SIM with no credit, a wrong APN | It leaves the share by itself, without cutting. A Wi-Fi with a login page is no use to it. Check the SIM’s credit or the APN. See The encoder’s connections |
| A modem says the SIM asks for its PIN, roaming is off or repeated IP | A locked SIM, outside its country with roaming off, or two identical modems with the same IP | On the modem’s page: Unlock the SIM, Roaming or Separate the networks |
| The network camera stays on Waiting for the camera | The phone isn’t reaching the encoder | It must be on the encoder’s Wi-Fi (or its network, by cable), with the URL for that mode |
| It stays on CONNECTING… | The destination doesn’t connect | See the Not working? section of Broadcasting with the EnhancedIRL Encoder |
Still not working
Section titled “Still not working”The encoder is open source: support comes from the community, not from the dashboard’s tickets.
- Ask on our Discord, in English.
- If it’s a bug, open it in the GitHub issues with the version (Settings › System › About), your build (board, capture card, modems) and the text on the screen.
The dashboard’s Support tickets are for your EnhancedIRL account, your stream keys and billing.