Invoices and billing details
Everything to do with money lives in Billing: your subscriptions at the top, your billing details in the middle and your invoices at the bottom.
Billing stays within reach even with nothing subscribed: before you subscribe or after you cancel, your past invoices are still there. Without a product, you’ll find it at the top instead of in the side menu.
Seeing and downloading your invoices
Section titled “Seeing and downloading your invoices”- Open Billing in the side menu.
- Scroll down to the Invoices card.
- Hit PDF on the row you want: the invoice opens so you can read it or save it.
The table shows your most recent invoices, with Number, Date, Amount, Status and the download button.
| Status | What it means |
|---|---|
| Paid | Charged and closed. This is the one your accountant needs |
| Open | Issued and not charged yet |
| Draft | Not final yet |
| Void / Uncollectible | Cancelled by us or written off; don’t pay it |
If you see No invoices available. it means nothing has been charged to you yet. During the beta that’s normal: the first invoice arrives with the first charge. → End of the beta
If you’ve changed plan
Section titled “If you’ve changed plan”| If you… | What you see in your invoices |
|---|---|
| Moved up a plan | An invoice dated the day of the change, for the difference up to the end of the current period. It’s exactly the amount the dashboard showed you under Due now |
| Moved down a plan | Nothing at the time: a downgrade doesn’t generate an invoice. Your next invoice, the renewal one, already comes at the new plan’s price |
Every amount is a total, with tax already included: nothing is added afterwards. → Change plan
Changing your billing details
Section titled “Changing your billing details”These are the details printed on the invoice: name or company, address and tax ID.
- In Billing, find the Billing details card.
- Hit Edit billing details.
- Fill in Name or company, Address (line 1), City, State / Province, Postal code, Country and, if you need it, Tax ID / VAT.
- Hit Save changes.
Address, city, postal code and country are required: if one is missing you’ll see Fill in address, city, postal code and country.
The card
Section titled “The card”Payments are processed by Stripe, our payment provider. Your card number is entered on their secure checkout page and is neither stored nor shown in the dashboard: we never see it.
If a charge has failed, you can change the card yourself with Change card (see below), unless the subscription is already Unpaid. To change it at any other time, open a ticket from Support (category Billing) and we’ll send you the secure link to update it.
If a charge fails
Section titled “If a charge fails”If we can’t charge your subscription (the card is declined or has expired, or your bank wants you to confirm the payment), nothing is cut off right away: you get a 7-day grace period and, in the meantime, everything keeps working as usual.
| When | What happens |
|---|---|
| The day the charge fails | We let you know by email and in the dashboard bell. In Billing the subscription goes to Past due and tells you until what day the service keeps working. At the top of the dashboard you’ll see a notice with that same date |
| During the grace period | Your keys and your Cloud OBS work just like always. Meanwhile we keep retrying the charge |
| About two days before it ends | We remind you, by email and in the bell, that the payment is still pending |
| If the grace period ends unpaid | We pause the service: your keys don’t accept broadcasts and your Cloud OBS goes Suspended. We let you know too |
How to fix it
Section titled “How to fix it”You have two buttons in the dashboard notice and in the subscription’s row in Billing:
- Pay now: opens Stripe’s secure payment page with the outstanding invoice. You can pay it with a different card and confirm the payment with your bank if it asks. The email has the same link.
- Change card: opens Stripe’s payment portal so you can set another card for future charges.
On top of that, in the Invoices table the Open invoice has its own Pay button, which opens that same payment page.
If the subscription says “Unpaid”
Section titled “If the subscription says “Unpaid””It means we won’t try the charge again. Changing the card only applies to future charges and doesn’t pay the invoice that’s still outstanding, so the dashboard no longer offers Change card: only Pay now. Pay that invoice and everything comes back on its own. If you don’t see Pay now, go to Billing and use the Pay button on the Open invoice.
If the service is already paused
Section titled “If the service is already paused”The dashboard still opens as usual: Billing, Support and the bell are all still there, and the notice at the top tells you what to do. If you have no other active subscription, the pages for your keys and your Cloud OBS show Your service is paused: payment pending, with Pay now (if you have a single paused subscription) and Go to Billing. If the subscription is Unpaid, the notice only asks you to pay the outstanding invoice.
You don’t need to subscribe again or hit Reactivate: what brings the subscription back is the payment. If you try to subscribe to the same product again, the dashboard takes you to pay the outstanding invoice instead of charging you twice.
When the payment goes through
Section titled “When the payment goes through”The notice disappears and we confirm by email and in the bell that everything keeps working. If the service was already paused, it comes back on its own within a few minutes: your keys are reactivated and your Cloud OBS is no longer Suspended.
Next step
Section titled “Next step”- Cancel and reactivate: stop paying without losing everything.
- Change plan: moving up or down, or adding another product.
- Data and privacy: exporting your data or deleting the account.