Invoices and billing details

Everything to do with money lives in Billing: your subscriptions at the top, your billing details in the middle and your invoices at the bottom.

Seeing and downloading your invoices

1. Open Billing in the side menu.
2. Scroll down to the Invoices card.
3. Hit PDF on the row you want: the invoice opens so you can read it or save it.

The table shows your most recent invoices, with Number, Date, Amount, Status and the download button.

Status	What it means
Paid	Charged and closed. This is the one your accountant needs
Open	Issued and not charged yet
Draft	Not final yet
Void / Uncollectible	Cancelled by us or written off; don’t pay it

If you see No invoices available. it means nothing has been charged to you yet. During the beta that’s normal: the first invoice arrives with the first charge. → End of the beta

Changing your billing details

These are the details printed on the invoice: name or company, address and tax ID.

1. In Billing, find the Billing details card.
2. Hit Edit billing details.
3. Fill in Name or company, Address (line 1), City, State / Province, Postal code, Country and, if you need it, Tax ID / VAT.
4. Hit Save changes.

Address, city, postal code and country are required: if one is missing you’ll see Fill in address, city, postal code and country.

Set them before the charge

The details appear on invoices issued from that moment on. An invoice that’s already been issued doesn’t change. If you invoice as a company or as a freelancer, fill in your tax ID before the first charge.

The card

Payments are processed by Stripe, our payment provider. Your card number is entered on their secure checkout page and is neither stored nor shown in the dashboard: we never see it.

Need to change the card? Open a ticket from Support (category Billing) and we’ll send you the secure link to update it.

If a charge fails

The subscription goes to Past due and, for as long as it stays there, it behaves like an expired subscription: your keys are deactivated and your Cloud OBS goes Suspended.

As soon as the payment goes through and the subscription is active again, your resources come back on their own.

Note

When the subscription recovers, a new stream key is generated. Copy the publish URL into your encoder again before you go live: Cancel and reactivate.

Next step

• Cancel and reactivate: stop paying without losing everything.
• Change plan: moving up or down, or adding another product.
• Data and privacy: exporting your data or deleting the account.