I can't control my OBS from My OBS

You opened your OBS in My OBS and the Control tab won’t let you run it, scene switching doesn’t start or your moderator’s widget doesn’t work.

Still on the dock?

This page is for the EnhancedIRL Switcher plugin. If your OBS is connected with the old method, a dock inside OBS, see Your OBS won’t connect through the dock (old method).

Check this first

1. Your account has the Stream Key plan. Control, scene switching and the widget come with it. Moving the stream between OBS is free, but this isn’t.
2. The plugin is version 0.2.0 or later. Each OBS’s version is in its ⋯ → Details menu in My OBS.
3. OBS is open on that computer, with internet.
4. The option is ticked. In Tools → EnhancedIRL Switcher…: Allow remote control from EnhancedIRL. It comes off.

Common causes

What you see	What it means	What you do
Controlling your OBS from the dashboard comes with the Stream Key plan	Your account doesn’t have an active Stream Key plan	Get it with See plans. See Plans and pricing
Update the plugin on this OBS, or “That OBS’s plugin doesn’t support remote control. Update it to the latest version.”	That OBS has a plugin older than 0.2.0	Download the latest from https://enhancedirl.com/obs-plugin and install it over the old one. When you open OBS, the page catches up on its own
This OBS isn’t open	OBS is closed or that computer can’t reach Enhanced IRL	Open OBS and check that the plugin window says Ready
Turn on remote control in your OBS, or “Remote control is off in that OBS’s plugin. Turn it on in Tools → EnhancedIRL Switcher…”	The option is unticked	Tick it; the controls show up within a few seconds
In the plugin: “Not available: this OBS doesn’t include OBS WebSocket 5.5 or later.”	Your OBS is missing the WebSocket component OBS ships with, or it’s very old	Install the official OBS 31 or later
Connection on Offline, with Reconnect	The connection to your OBS dropped: the PC went to sleep, OBS was closed or the option was turned off	Check the PC and click Reconnect
In Scene switching: Needs control	It’s saved, but without remote control it can’t switch scenes	Tick the option in the plugin
In Scene switching: Not in your plan, or “That stream key’s plan doesn’t include automatic scene switching.”	The key you picked is on a plan without automatic scene switching	Pick another key or upgrade its plan
In Scene switching: Ready, and it never turns Active	Your OBS isn’t open with remote control on	Open OBS and tick the option
Your moderator sees This OBS isn’t available right now	Your OBS is closed or has remote control off	Open OBS and tick the option; the widget recovers on its own
Your moderator sees Invalid or expired link	The link was revoked, expired after 30 days, you unlinked that OBS or your account lost the Stream Key plan	Create a new one in the Link tab

If scene switching is Active but doesn’t switch

That’s no longer a control problem: it’s almost always a scene name that changed in OBS or a threshold that doesn’t fit. See The scene doesn’t switch when the signal drops.

Still not working?

Open a ticket from Support in the dashboard or write to support@enhancedirl.com. Tell us the system, the OBS version and the plugin version (in ⋯ → Details) and the exact notice you see.

Control your OBS from My OBS and My OBS troubleshooting help too.