The Cloud OBS won't start

You hit Turn on and your Cloud OBS server never quite gets ready, or it sits in a status you don’t recognise.

Check this first

1. Give it a few minutes. Turning a server on isn’t instant. The dashboard tells you while it works: “We’re starting your server. This may take a few minutes.”
2. Leave the page open. The status updates on its own; you don’t have to reload or hit Turn on again.
3. Look at your subscription. If the server is Suspended, it isn’t a technical fault.
4. Check you were on the right server if you have more than one: each one turns on and off separately.

What each status means

Status	What it means	What to do
Starting	It’s being created and started for the first time	Wait a few minutes
Waking up	It was off and you’re bringing it back	Wait a few minutes
Ready	You can use it now	Go in with Access
Stopped	It turned off on its own after being idle (we warn you first through the bell), or you turned it off	Hit Turn on; see It turns off on its own
Restarting	It’s restarting; the current session drops	Wait and go back in
Regenerating	It’s being deleted and created from scratch	Wait; remember you lose scenes and assets
Retrying	We’re launching it again after a failure	Wait; if it fails again, open a ticket
Reactivating	It’s coming back after a suspension	Wait a few minutes
Released	It went days without being used and we released it; your subscription is still active	Hit Turn on. If it tells you there’s no room in its region, try again in a few minutes; see It turns off on its own
Suspended	The subscription isn’t active	Go to Billing and reactivate it
Deleting	It’s being deleted	Nothing to do
Deployment error	The start-up failed	See below

The full list, for keys and failover too, is in Dashboard states.

Suspended

The dashboard says “The associated subscription is not active. Reactivate it to use the server again.” It always means the same thing: there’s no active subscription behind it. Go into Billing, reactivate or subscribe, and the server comes back on its own. See Cancel and reactivate.

Deployment error

The dashboard shows “Your server couldn’t start. Try restarting it; if it keeps failing, write to Support.” and the Write to Support button.

1. Hit Restart: some failures recover on their own with one retry.
2. If it’s still the same, hit Write to Support. New ticket opens with the category set and the error code attached; tell us what you were doing and add the server name.

Regenerating isn’t restarting

Regenerate deletes the server and creates it from scratch: you lose scenes, settings and assets, and it can’t be undone. Only use it if we ask you to, or if you don’t mind starting over. And watch out: if the server is off, regenerating leaves it off — you’ll have to turn it on yourself. See Restart or regenerate.

I can’t even subscribe to one

If, when subscribing, you see Unavailable and the message “There are no servers available in region right now. Try another location or come back later.”, it isn’t a problem with your account: that location has no room for the plan you want. Sometimes it’s completely full; sometimes there’s room, but not the room that plan needs, because bigger plans take up more. Pick another location, try a lighter plan, or come back later.

Still not working

Open a ticket from Support or write to support@enhancedirl.com with the server name, the status you see and the rough time.

It turns off on its own and how to wake it and the Index of dashboard messages can help too.