My OBS troubleshooting
You went to My OBS to move your stream and it won’t let you, or the switch didn’t go as expected.
Check this first
Section titled “Check this first”- You have access. My OBS is in closed beta: if you don’t see My OBS in the side menu, your account hasn’t been invited yet.
- Each OBS is ready. Open Tools → EnhancedIRL Switcher… on each one: the top should say Ready. If it says One step left or Not linked, the window itself shows you the pending step.
- Both stream to the same platform and the same channel.
- On Twitch, Disconnect Protection is turned on.
- The plugin is up to date. If OBS says “Update the EnhancedIRL plugin to keep using it.”, download the latest version from https://enhancedirl.com/obs-plugin.
Common causes when moving the stream
Section titled “Common causes when moving the stream”| What you see | What it means | What to do |
|---|---|---|
| Disconnected: “Open OBS on “…” to be able to move the stream to it.” | That OBS is closed or offline | Open OBS on that computer and check the plugin window |
| The stream service isn’t turned on yet, or “The target OBS isn’t ready: choose “EnhancedIRL Switcher” as the service in OBS → Settings → Stream.” | That OBS streams with another service | In the plugin window, click Use EnhancedIRL Switcher |
| In OBS: “The stream key or the server is missing. Fill them in under Settings → Stream.” | The service is missing your platform’s stream key or the server | Fill them in under Settings → Stream |
| “The target OBS is already streaming.” | Both are live at the same time | Stop streaming on the OBS that’s going to take the stream and try again |
| Streams to another channel, or “These two OBS stream to different channels.” | Each OBS streams to a different channel | Set the same platform and the same platform stream key on both. If you continue anyway, “the stream will go out on another channel and the current one will end” |
| “The platform started a new stream” | The platform ended your stream and opened another | On Twitch, turn on Disconnect Protection. On other platforms, switching is experimental |
| Switch undone · the stream is still on “…” | The new OBS couldn’t stream and the previous one came back by itself. The reason shows underneath | Check the server, your platform’s stream key and the connection on the new OBS, and try again |
| “Neither OBS is streaming. Start the stream from either of them.” | The new one didn’t start and the previous one couldn’t come back | Start the stream by hand from either OBS |
| Cloud OBS Has a problem or Unavailable | Your Cloud OBS can’t take the stream right now | See The Cloud OBS won’t start |
| On the previous OBS: Your stream moved to “…” | That’s normal: that OBS stopped streaming because the switch worked | Click Got it |
Common causes when linking
Section titled “Common causes when linking”| What you see | What it means | What to do |
|---|---|---|
| “This code doesn’t exist or has expired. Get a new one from the plugin in OBS.” or, in OBS, “The code expired. Try again.” | The code expires after 10 minutes | Click Link this OBS in OBS again |
| “Verify your email to link an OBS: we sent you a link when you signed up.” | Your email isn’t verified | Open the link in your sign-up email and try again |
| “You already have your 2 OBS linked, the free plan maximum. Unlink one to add this one.” | You already have two OBS of your own | Unlink one from its ⋯ menu in My OBS |
| In OBS: “This OBS was removed from your account. Link it again if you want to use it.” | You unlinked it from the dashboard | Link it again with a new code |
| In OBS: “This link is being used by another OBS.” | Another OBS connected with the same link | Close the other one, or link each OBS with its own code |
| In OBS: “Could not reach EnhancedIRL. Check your internet connection.” | That computer can’t reach Enhanced IRL | Check the network and the firewall |
If what fails is the control
Section titled “If what fails is the control”If what doesn’t work is the Control tab, Scene switching or your moderator’s widget, see I can’t control my OBS.
Still not working?
Section titled “Still not working?”Open a ticket from Support in the dashboard or write to support@enhancedirl.com. Tell us which
platform you stream to, the system and OBS version on both computers (in the ⋯ → Details menu of
each card) and the exact message you see.
These may also help: Move your stream to another OBS, Supported platforms and Install and link the plugin.