Index of dashboard messages
Look up the notice here exactly as you see it on screen.
Uploading assets
Section titled “Uploading assets”| Message | What it means | What to do |
|---|---|---|
| “File type not allowed. Use image, video or audio.” | The file isn’t a type OBS can use as a source | Upload an image, a video or an audio file |
| “Invalid file name.” | The name has characters we don’t accept | Rename it with letters, numbers, dashes and the extension dot |
| “The file exceeds the maximum allowed size.” or “The file exceeds the 500 MB maximum.” | It’s over the per-file limit | 500 MB per file maximum: trim it or compress it |
| “Your Cloud OBS is out of space. Delete files you no longer use or change plan.” | You’ve filled your plan’s space | Hit Free up space and delete assets you no longer use, or change plan |
| “It doesn’t fit: the file is size and you have free free. Delete files you no longer use or change plan.” | The file is bigger than the space you have left; nothing has been uploaded | Hit Free up space and delete what you don’t use, or compress the file |
| “The file couldn’t be deleted. Please try again.” | The delete failed; the file is still there | Try again |
| “Your plan does not include asset uploads.” | Your plan has no Cloud OBS with storage | See Plan limits |
| “The server is not online. Start it and try again.” | The server is off or suspended | Hit Turn on and wait |
| “The server is not ready yet. Try again in a moment.” | It has only just started | Wait a moment |
| “The upload stopped because the connection was lost. What was sent is saved…” | The connection dropped and didn’t come back within a few minutes. What had already arrived is still on the server | Press Resume once you’re back online; if you closed the tab, choose the same file again |
| “That upload is no longer on the server (it expired after 24 hours without activity, or it was discarded). Upload the file again.” | More than 24 hours went by without carrying on, or it was discarded | Upload the whole file again |
| “No file was received.” | The upload never finished | Pick the file again |
| “The upload was cut off before it finished, so the file wasn’t saved. On a slow connection a large video takes a while: keep this page open, or try on Wi-Fi.” | The connection dropped, or was too slow, before the file finished uploading | Upload it again and keep the page open until it finishes; on mobile data, use Wi-Fi or compress the video first |
| “File upload failed. Try again.” or “The file could not be uploaded. Try again.” | It broke on the way | Retry; on a bad connection, upload smaller files |
Detail in Assets.
Remote desktop
Section titled “Remote desktop”| Message | What it means | What to do |
|---|---|---|
| “Your plan does not include remote desktop access.” | OBS Basic doesn’t come with it | Move to OBS Standard or OBS Pro |
| “The server is not online. Start it and try again.” | It’s off | Turn on |
| “The remote desktop is not ready yet. Try again in a moment.” | It has only just started | Wait and retry |
| “The remote desktop is unavailable. Try again in a moment.” | A one-off glitch | Reconnect |
| “Connection lost” | The session dropped | Reconnect; it usually comes back on its own |
| “Server not found.” | That server no longer exists | Reload the list |
Detail in I can’t see the remote desktop.
Your Cloud OBS server
Section titled “Your Cloud OBS server”| Message | What it means | What to do |
|---|---|---|
| “Server suspended” · “The associated subscription is not active.” | There’s no active subscription behind it | Reactivate it in Billing |
| “Server stopped” · “Your server is turned off to save resources.” | It turned off on its own after being idle | Turn on; it takes a few minutes |
| “Your Cloud OBS is about to switch off” | Bell notice: it’s been idle a while and will switch off in about 5 minutes | Hit Keep it on in the notice to cancel it; see It turns off on its own |
| “We switched off your Cloud OBS (inactivity)” | It has already switched off. Nothing was lost | Hit Turn on when you need it, in the notice itself or in OBS Servers |
| “We couldn’t turn it on. Open it in your dashboard.” | You hit Turn on in a notice (in the bell or in Notifications) and it didn’t work | Hit Go to my server and turn it on from its page |
| “We will release your Cloud OBS in a few days” | Bell notice (you also get an email): it hasn’t been used for days and, if you don’t turn it on, we’ll release it. Nothing is lost | Turn it on if you want to keep it. If you’ve never used it, the notice has Your first broadcast, step by step. See It turns off on its own |
| “We’ll release this server soon” | The same, on the server’s page | Turn it on if you want to keep it |
| “We released your Cloud OBS (unused)” | Bell notice (you also get an email): it went days without being used and we released it. Your subscription, keys, scenes and files are unchanged | Hit Turn on, in the notice itself or in OBS Servers. The first start takes a few minutes longer than usual |
| “We released this server (unused)” (server’s page) · “We released your Cloud OBS” (dashboard) | The server is Released: it’s yours and nothing was lost | Hit Turn it back on or Turn on |
| “There’s no room to turn your server back on right now. Your scenes and files are still saved: try again in a few minutes.” | You turned on a Released server and there’s no free spot in its region right now. It stays released, with everything saved | Hit Turn on again in a few minutes. If it keeps happening, open a ticket from Support |
| “Turning on your server” · “This may take a few minutes.” | It’s starting up | Wait with the page open |
| “Deployment error” · “Your server couldn’t start. Try restarting it; if it keeps failing, write to Support.” | The start-up failed | Hit Restart; if it keeps happening, Write to Support opens the ticket with the error code |
| “Server not found” or “Server not available” | It doesn’t exist, it isn’t yours, or it can’t be opened right now | Go back to OBS Servers and check its status |
Your broadcast
Section titled “Your broadcast”These arrive in the dashboard’s notification bell.
| Message | What it means | What you do |
|---|---|---|
| “Your signal dropped” | We stopped receiving your signal after a while on air | If you are still live, check your connection and your encoder; see My signal isn’t arriving |
| “Your first broadcast did not get through” | You connected and dropped after a few seconds, and you have no successful broadcast before that. It is almost always the encoder settings | Open your stream key: the setup guide and the QR code for your encoder are there. If it still will not work, open a ticket |
| “You haven’t gone live yet” | You have a key ready and have never used it | See Your first broadcast |
Subscribing
Section titled “Subscribing”| Message | What it means | What to do |
|---|---|---|
| Unavailable · “There are no servers available in region right now. Try another location or come back later.” | That region has no room for the plan you want. Sometimes it’s completely full; sometimes there’s room, but not the room this plan needs: bigger plans take up more | Pick another region, try a lighter plan, or come back later |
| “Sign-ups are closed right now. We’ll let you know when new spots open.” | Beta sign-ups are closed | See End of the beta |
| “You already have a subscription to this product” | You can reactivate the previous one | Hit Reactivate subscription instead of subscribing again |
| “You have a pending payment for this product” | Your previous subscription to that product has an unpaid invoice. Subscribing again would charge you twice | Hit Pay the outstanding invoice (or Go to Billing). See If a charge fails |
Changing plan
Section titled “Changing plan”| Message | What it means | What to do |
|---|---|---|
| Unavailable · “There’s no capacity for this plan right now. Try again later.” | There’s no room for the plan you’re moving up to. Nothing has been charged and you stay on your current plan | Try again later or pick another plan |
| “Your subscription is scheduled to cancel. Reactivate it before changing plan.” | That subscription is cancelled and ends on the date in the row | Hit Reactivate in Billing and change plan afterwards |
| “You have a pending payment. Sort it out and you’ll be able to change plan.” | An earlier charge hasn’t gone through —not the change’s— and the subscription is Past due. Until it’s sorted, the plan can’t be changed | See If a charge fails |
| “We’re already applying a plan change to this subscription. Give it a moment.” | It was asked for twice, or the previous one is still being applied | Wait a few seconds and reload the page |
| Your payment isn’t finished · “Your plan change hasn’t been applied yet: you’re still on the plan you had. Finish the payment to complete it.” | In the change plan window: your upgrade was left halfway because the payment wasn’t confirmed. Nothing has been charged to you and your keys and your server are unchanged | Hit Finish the payment. “If you don’t finish it, the change is discarded on its own and you’re not charged anything.” |
| Change to plan pending payment · “You’re still on your current plan. If you don’t complete it, the change is discarded on its own and you’re not charged anything.” | The same thing seen from the subscription row under Billing when you come back. The Plan column still shows the plan you have | Hit Finish the payment, or leave it and the change is discarded on its own |
How all of this works: Change plan.
Control links
Section titled “Control links”| Message | What it means | What to do |
|---|---|---|
| “Invalid or expired link” | The widget link is dead | Generate a new one from the dashboard |
| “OBS isn’t connected” | The OBS behind that link isn’t open | Open it on the machine at home |
| “Copy it now: for security it’s only shown once.” | Not an error, a warning | Save it before you close the page |
See Links that give access without signing in.
Your signal (bell alerts)
Section titled “Your signal (bell alerts)”| Message | What it means | What to do |
|---|---|---|
| “Your signal dropped” | Your signal stopped arriving mid-stream and didn’t come back within a minute. It doesn’t fire when you stop it yourself | If you’re still live, your app should reconnect on its own; if not, start the broadcast again. With SRTLA, use at least two connections. See My feed isn’t arriving |
| “Your stream key does not match” | A broadcast reached us with a stream key that is almost, but not exactly, yours, and we rejected it | Copy the publish URL again with Publish and paste it into your app without editing it |
| “That stream key is not active” | Your app tried to broadcast with a stream key that is no longer active | Use an active key: copy its publish URL and paste it into your app |
| “Your subscription is not active” | The broadcast arrives, but that key’s subscription is not active. We tell you at most once a day, and only in the week after it ended | Click Go to Billing and reactivate it |
| “Bitrate above your plan limit” | Your encoder has been sending more bitrate than your plan includes for a while | Lower your encoder’s bitrate below the cap: it’s shown next to the publish URL and in the setup QR code. See Caps and states |
| “Your first broadcast did not get through” | Your first broadcast connected and dropped after a few seconds | Open your stream key on the dashboard: the setup guide and the QR code for your encoder are right there |
| “Your first broadcast is coming through” | Good news, only once: your signal has been reaching your stream key for a minute, so your encoder is set up right | Nothing. When you finish, your recap will be in Your last stream. See Your stream recap |
| “Your first stream is on air” | Good news, only once: your Cloud OBS has been broadcasting your camera scene for a minute | Nothing. When you finish, your recap will be in Your last stream |
| “Your stream recap” | You finished a stream of at least 5 minutes: duration, average bitrate, signal quality, drops and how many automatic scene switching covered. If the stream dropped, that recap goes at the end of “Your signal dropped”, starting with Until the drop: | Nothing, unless the signal comes out unstable: see Your stream recap |
What the Live signal card says when your signal isn’t arriving is in Your home dashboard.
What if it isn’t here?
Section titled “What if it isn’t here?”Open a ticket from Support with the exact text you see and a rough time. If the problem is that your feed isn’t arriving, start with My feed isn’t arriving; if it’s about statuses, with Dashboard states.