Index of dashboard messages
Look up the notice here exactly as you see it on screen.
Uploading assets
Section titled “Uploading assets”| Message | What it means | What to do |
|---|---|---|
| “File type not allowed. Use image, video or audio.” | The file isn’t a type OBS can use as a source | Upload an image, a video or an audio file |
| “Invalid file name.” | The name has characters we don’t accept | Rename it with letters, numbers, dashes and the extension dot |
| “The file exceeds the maximum allowed size.” or “The file exceeds the 500 MB maximum.” | It’s over the per-file limit | 500 MB per file maximum: trim it or compress it |
| “No space left on the server. Free up space and try again.” | You’ve filled your plan’s storage | Delete assets you no longer use, or change plan |
| “Your plan does not include asset uploads.” | Your plan has no Cloud OBS with storage | See Plan limits |
| “The server is not online. Start it and try again.” | The server is off or suspended | Hit Turn on and wait |
| “The server is not ready yet. Try again in a moment.” | It has only just started | Wait a moment |
| “No file was received.” | The upload never finished | Pick the file again |
| “File upload failed. Try again.” or “The file could not be uploaded. Try again.” | It broke on the way | Retry; on a bad connection, upload smaller files |
Detail in Assets.
Remote desktop
Section titled “Remote desktop”| Message | What it means | What to do |
|---|---|---|
| “Your plan does not include remote desktop access.” | OBS Basic doesn’t come with it | Move to OBS Standard or OBS Pro |
| “The server is not online. Start it and try again.” | It’s off | Turn on |
| “The remote desktop is not ready yet. Try again in a moment.” | It has only just started | Wait and retry |
| “The remote desktop is unavailable. Try again in a moment.” | A one-off glitch | Reconnect |
| “Connection lost” | The session dropped | Reconnect; it usually comes back on its own |
| “Server not found.” | That server no longer exists | Reload the list |
Detail in I can’t see the remote desktop.
Your Cloud OBS server
Section titled “Your Cloud OBS server”| Message | What it means | What to do |
|---|---|---|
| “Server suspended” · “The associated subscription is not active.” | There’s no active subscription behind it | Reactivate it in Billing |
| “Server stopped” · “Your server is turned off to save resources.” | It turned off on its own after being idle | Turn on; it takes a few minutes |
| “Your Cloud OBS is about to switch off” | Bell notice: it’s been idle a while and will switch off in about 5 minutes | Open the server’s Desktop to cancel it; see It turns off on its own |
| “We switched off your Cloud OBS (inactivity)” | It has already switched off. Nothing was lost | Hit Turn on when you need it |
| “Turning on your server” · “This may take a few minutes.” | It’s starting up | Wait with the page open |
| “Deployment error” · “An error occurred during server deployment.” | The start-up failed | Retry later and open a ticket if it keeps happening |
| “Server not found” or “Server not available” | It doesn’t exist, it isn’t yours, or it can’t be opened right now | Go back to OBS Servers and check its status |
Subscribing
Section titled “Subscribing”| Message | What it means | What to do |
|---|---|---|
| Unavailable · “No Cloud OBS servers are available at this time. Please try again later.” | There are no free servers left | Try again later |
| “There is not enough capacity for this plan in region…” | That region still has room, but not the room this plan needs: bigger plans take up more | Pick another region, try a lighter plan, or come back later |
| “El periodo de beta ha finalizado.” (the dashboard still shows this one in Spanish) | Beta sign-ups are closed | See End of the beta |
| “You already have a subscription to this product” | You can reactivate the previous one | Hit Reactivate subscription instead of subscribing again |
Changing plan
Section titled “Changing plan”| Message | What it means | What to do |
|---|---|---|
| Unavailable · “There’s no capacity for this plan right now. Try again later.” | There’s no room for the plan you’re moving up to. Nothing has been charged and you stay on your current plan | Try again later or pick another plan |
| “Your subscription is scheduled to cancel. Reactivate it before changing plan.” | That subscription is cancelled and ends on the date in the row | Hit Reactivate in Billing and change plan afterwards |
| “You have a pending payment. Sort it out and you’ll be able to change plan.” | A charge hasn’t gone through and the subscription is Past due | See If a charge fails |
| “We’re already applying a plan change to this subscription. Give it a moment.” | It was asked for twice, or the previous one is still being applied | Wait a few seconds and reload the page |
How all of this works: Change plan.
Control links
Section titled “Control links”| Message | What it means | What to do |
|---|---|---|
| “Invalid or expired link” | The widget link is dead | Generate a new one from the dashboard |
| “OBS isn’t connected” | The OBS behind that link isn’t open | Open it on the machine at home |
| “Copy it now: for security it’s only shown once.” | Not an error, a warning | Save it before you close the page |
See Links that give access without signing in.
What if it isn’t here?
Section titled “What if it isn’t here?”Open a ticket from Support with the exact text you see and a rough time. If the problem is that your feed isn’t arriving, start with My feed isn’t arriving; if it’s about statuses, with Dashboard states.